At Kinzo St-Hyacinthe, we are committed to providing the best possible gaming experience for our players. If you need assistance with your account or have any questions about our games and services, please don't hesitate to reach out.
Our support team is available during regular business hours, which typically align with venue opening times. You can contact us via phone or email using the details below:
While not explicitly mentioned in the source material, we recommend contacting Loto-Québec's general customer service number for initial inquiries: 1-800-463-4566 (Quebec only).
If you prefer to reach out by email, please use our designated support address. Please note that response times may vary depending on volume and complexity of queries.
For verification or account-related issues, kindly contact us.
Unfortunately, the source material does not mention live chat as an available channel for support inquiries.
We have a comprehensive help centre where you can find answers to frequently asked questions about our games, services, and policies. You may access it at any time by visiting the website of Loto-Québec.
For information on responsible gaming practices, including self-exclusion procedures, please consult our dedicated FAQ section within the help centre:
Responsible Gaming FAQs
If you need assistance with account-related issues such as password recovery, verification problems, or updates to your personal information, please contact our support team via email using the address provided above.
Please ensure you have read and understand our privacy policy before submitting any sensitive data.
We take responsible gaming practices seriously. If you feel that you need help controlling your play habits, we encourage you to self-exclude from all Loto-Québec services through our online platform or in-person at a venue during designated hours:
Self-Exclusion
For technical issues related to accessing our websites, mobile apps, or online platforms, please contact us.
Please provide detailed descriptions of your issue so we can better assist you.
In case a dispute arises regarding any aspect of our gaming services, including payouts, prize distribution, or game rules interpretations, we kindly request that you submit written complaints to our designated address:
Complaints and Disputes DepartmentLoto-QuébecPhone: 1-800-463-4566 (Quebec only)
Please allow sufficient time for your complaint or issue to be processed before inquiring about status updates.
To protect our players' accounts and personal data, we implement various security measures, including encryption. If you notice any suspicious activity on your account or have concerns about the security of your information, please contact us immediately using one of the above methods.
We also recommend keeping your account settings secure by following best practices for online safety:
Loto-Québec offers support primarily in French, which is the official language of the province. English assistance may be available but not guaranteed for non-French-speaking customers.
